Decoding each others' communication

Workplaces today are more generationally diverse than ever. That’s a gift.

And a challenge, as each generation brings its own values, habits, and communication styles. And while diversity of thought is a strength, it can also lead to friction, especially when we assume our way is the right way (or the only way, khm.).

So if you’ve ever felt like you’re speaking a different language from your colleagues, you’re not imagining it. You probably are.

But here’s the good news: generational fluency, the ability to understand and adapt across age-based cultural lines, is something we can all build.

This post is for both sides of the generational bridge:

• For senior leaders wondering why Gen Z messages feel so abrupt

• And for Gen Z professionals wondering why everything needs a meeting

  
  

Let’s decode each other—and meet in the middle.

Communication operating systems:

what’s running in the background?

We all have a “default setting” for how we communicate. It’s shaped by the tools we grew up with, the workplaces we entered, and the norms we absorbed.

What drives Gen Z communication?

Gen Z grew up with:

• Instant access to information

• Digital-first interactions

• A culture of transparency and authenticity

  
  

Gen Z value:

• Efficiency over formality

• Directness over hierarchy

• Purpose over tradition

  
  

What drives senior professionals’ communication?

Senior leaders often developed their style in:

• Structured, hierarchical environments

• A culture of professionalism and diplomacy

• Systems that rewarded clarity, reliability, and respect

  
  

Seniors value:

• Clarity and completeness

• Respectful tone and context

• Reliability and follow-through

  

  
  

What they say vs. what they mean

Gen Z says	What it means
“Can we make this async?”	I want to use time more efficiently.
“This feels performative.”	I’m looking for authenticity and impact.
“I need feedback.”	I want to grow, and I value your input.
Senior leader says	What it means
“Let’s schedule a meeting.”	I want to give this topic the attention it deserves.
“Let’s align on this.”	I want to ensure we’re on the same page before moving forward.
“Please loop me in.”	I want visibility so I can support or guide if needed.

Building shared norms: the missing middle

Understanding each other is a great start. But to truly collaborate, we need to co-create new norms... Together! Shared norms reduce friction, build trust, and make space for everyone to contribute fully.

Here’s how:

1. Name the differences

“I’ve noticed we approach communication differently—can we talk about what works best for both of us?”

2. Agree on shared tools

“Let’s decide when an instant message is enough and when we need a meeting.”

3. Set expectations early

“How quickly do we expect responses?”

“What does a ‘complete’ update look like?”

4. Revisit and refine

Norms aren’t static. Check in regularly:

“Is this still working for us?”

Some practical tips for both sides

For senior leaders

• Ask, don’t assume

“How do you prefer to communicate?”

“What helps you feel heard?”

• Be transparent

Share the why behind decisions (when makes sense...), they want to know the purpose behind every tiny detail.

Invite questions and pushback (it might not come naturally).

• Respect brevity

Don’t mistake short messages for disengagement.

Ask for clarity when needed.

For Gen Z professionals

• Adapt your tone

What feels “efficient” to you might feel abrupt to others. Add warmth or context when needed.

• Be patient with process

Not everything moves at TikTok speed. Legacy systems exist for a reason (even if they need updating).

• Ask for feedback and receive it with openness.

Feedback isn’t criticism—it’s investment.

• Practice upward empathy

Ask: “What’s something you wish younger team members understood better?” (this will blow your boss's mind!!!)

To conclude: Remember! The bridge is built from both sides.

Generational fluency isn’t about one side changing to fit the other. It’s much more about meeting in the middle with curiosity, respect, and a willingness to grow.